Customer Support Engineer

Datavant is looking for a Customer Support Engineer to own customer-facing technical work end-to-end, including complex or nonstandard situations, and identify patterns worth fixing systemically.

Requirements

• 1–2 years of full-time experience in a customer-facing technical role, preferably in B2B SaaS context (e.g., customer support, technical implementations, or similar)
• Independent ownership: you can be trusted to drive issues end-to-end without constant direction, including the cases that don't fit a playbook
• Strong troubleshooting and problem-solving instincts: you investigate systematically, form hypotheses, and validate them.
• Hypothesis-driven reasoning: when standard troubleshooting paths don't apply, you organize what you know, form a clear hypothesis about what's going on, prioritize what to test based on likelihood and impact, and adjust your approach as evidence comes in
• Direct customer communication: you can hold expectations, push back when warranted, and recover difficult conversations
• Pattern recognition: you notice when a problem is one-off vs. systemic and have a track record of fixing root causes, not just symptoms
• Cross-functional collaboration: you partner cleanly with peers and adjacent teams; you flag risks early rather than at crisis point
• Excellent communication: you tailor depth to audience - engineers, executives, end-users - and document for clarity
• Ownership and reliability: you finish what you start, with consistent follow-through
• Bachelor's Degree required

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan