Research Analyst

We are seeking a highly motivated Research Analyst to support Business Intelligence (BI) analytics and customer experience/stakeholder engagement for a major IT/Product Modernization program. The ideal candidate will analyze data from internal dashboards, user/stakeholder feedback channels, and other information sources to generate actionable insights that guide product direction and modernization priorities.

Requirements

• Conduct business intelligence analysis using analytics tools and qualitative feedback sources to identify trends, gaps, and opportunities.
• Translate analytical findings into clear insights and recommendations for Product Teams and Customer Experience/ leadership.
• Collaborate regularly with project team members from functional, technical, and scientific groups; escalate issues requiring additional attention.
• Support development and refinement of internal and external product requirements, success criteria, and relevant KPIs.
• Prepare briefing materials, summaries, and reports that communicate insights and BI findings.
• Help conduct user and stakeholder research to assess needs, preferences, and satisfaction.
• Support logistics management for stakeholder activities, including meeting coordination, documentation, and follow-up tracking.
• Contribute to risk assessments and identify operational risks related to user/stakeholder engagement or analytic processes.
• Prioritize insights based on strategic goals, user needs, and organizational priorities.
• Measure the impact of engagement activities on user sentiment and system adoption.

Benefits

• Medical, dental and vision coverage
• 401k plan with employer contribution
• Paid holidays
• Vacation
• Tuition reimbursement