We are seeking a highly motivated Research Analyst to support Business Intelligence (BI) analytics and customer experience/stakeholder engagement for a major IT/Product Modernization program. The ideal candidate will analyze data from internal dashboards, user/stakeholder feedback channels, and other information sources to generate actionable insights that guide product direction and modernization priorities.
Requirements
- Conduct business intelligence analysis using analytics tools and qualitative feedback sources to identify trends, gaps, and opportunities.
- Translate analytical findings into clear insights and recommendations for Product Teams and Customer Experience/ leadership.
- Collaborate regularly with project team members from functional, technical, and scientific groups; escalate issues requiring additional attention.
- Support development and refinement of internal and external product requirements, success criteria, and relevant KPIs.
- Prepare briefing materials, summaries, and reports that communicate insights and BI findings.
- Help conduct user and stakeholder research to assess needs, preferences, and satisfaction.
- Support logistics management for stakeholder activities, including meeting coordination, documentation, and follow-up tracking.
- Contribute to risk assessments and identify operational risks related to user/stakeholder engagement or analytic processes.
- Prioritize insights based on strategic goals, user needs, and organizational priorities.
- Measure the impact of engagement activities on user sentiment and system adoption.
Benefits
- Medical, dental and vision coverage
- 401k plan with employer contribution
- Paid holidays
- Vacation
- Tuition reimbursement