Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Requirements
- Broad understanding of Dynamics 365 (Customer Engagement) functionalities
- An understanding of the broader Microsoft stack and being able to leverage it to create powerful solutions (PowerApps, Power BI, Dataverse, Azure, Office 365) and working in fast paced Agile environments.
- Willingness to develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications to ensure we help deliver best solutions to our clients
- Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365
- Successfully translate business and customer needs into a great digital customer experience
- Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons
- Experience on Azure Devops is beneficial
- Microsoft Dynamics CRM Certifications, ideally most current versions are desirable
- Preferably a University graduate with relevant degree within a computing or business discipline
- Confident in own ability and demonstrates this to clients and colleagues
- Works independently as well as in a team environment
- Good, clear communication skills
- Ability to manage time and prioritise multiple tasks accordingly
- Good problem-solving capabilities
- Client centric approach with emphasis on client satisfaction
- Confidence to reach out to more senior colleagues for guidance and advice
- A proven track record of successful implementation of solutions within medium to large client companies, preferably across several business verticals
- Experience in a delivery-orientated IT environment using waterfall and agile methodologies
- Business process mapping, modelling and documentation knowledge
- Minimum 1-3 years hands-on proven functional experience in Power Platforms configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development
- Knowledge and good understanding of capabilities of one of D365 CE functional areas in three or more of the following modules is preferable: Sales Management, Marketing, Customer Service Management, Field services, Project Services Automation
- Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
- Organise, manage, document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
- Interface effectively with other members of the delivery team and the solution Architect to ensure that the solution meets client’s requirements
- Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations
- The creation of high quality and sustainable client solutions and project documentation including support for testing activities
- Deliver all consultancy and configuration work according to our client’s project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
- Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
- Work on the creation of our client’s Dynamics 365 solutions and industry templates
- Meet and exceed customer expectations of business knowledge, skills and behaviour
- Support practice development activities such as defining and configuring industry specific solutions
- In all activities, ensure timely completion of internal processes and mandatory training
- Work on own initiative and with minimal support if needed
- To carry out additional duties as may occur from time to time as instructed and agreed by the management team
- Promotes the Values of our company
- Ensure timely completion of internal processes and mandatory trainings
Benefits
- Competitive salary
- Allowances
- Business travel allowances
- Certifications to support you in your career growth
- Private insurance
- Medical insurance for you and your family
- Relocation support
