Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. This role is kingpin to our client’s customer delivery of Microsoft Dynamics 365 solutions.
Requirements
- Confident in abilities and can demonstrate this in front of the client
- Works independently as well as in a team environment
- Acts with professional demeanour
- Manages time and multiple tasks accordingly
- Thinks clearly and calmly under pressure
- Solves complex problems with creative solutions
- Places emphasis on client satisfaction
- Desires to constantly assess and incorporate new technologies and software into their skillset
- Promotes the Values of our company
- Good communication skills
- A University graduate with relevant degree within a computing or business discipline
- Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable
- Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors
- Minimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must
- At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service
- Strong exposure to presales
- Conducting interviews to hire talent
- Mentoring juniors
- Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI)
- Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions
- Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
- Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes
- A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals
- A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution
- Experience of consultancy roles in software delivery
- Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies
- Adept at Business Requirement Analysis
- The ability to see the greater picture and suggest solutions both within and outside the current implementation
- Project documentation experience especially for work packages to be implemented by offshore teams
- Business process mapping, modelling and documentation knowledge.
Benefits
- Allowances
- Business travel allowances
- Certifications
- Private insurance
- Medical insurance for you and your family
- Relocation support
