Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Requirements
- Confident in abilities and can demonstrate this in front of the client
- Works independently as well as in a team environment
- Acts with professional demeanour
- Manages time and multiple tasks accordingly
- Thinks clearly and calmly under pressure
- Solves complex problems with creative solutions
- Places emphasis on client satisfaction
- Desires to constantly assess and incorporate new technologies and software into their skillset
- Promotes the Values of our company
- Good communication skills
- A University graduate with relevant degree within a computing or business discipline
- Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable
- Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors
- Minimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must
- At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service
- Strong exposure to presales
- Conducting interviews to hire talent
- Mentoring juniors
- Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI)
- Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions
- Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
- Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes
- A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals
- A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution
- Experience of consultancy roles in software delivery
- Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies
- Adept at Business Requirement Analysis
- The ability to see the greater picture and suggest solutions both within and outside the current implementation
- Project documentation experience especially for work packages to be implemented by offshore teams
- Business process mapping, modelling and documentation knowledge
- Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams;
- Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables;
- Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client’s requirements;
- Leading the solution on a work stream, making design decisions and creating solution documentation;
- Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation;
- Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations;
- The creation of high quality and sustainable client solutions and project documentation including support for testing activities;
- Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully: on time and on budget;
- Contribute to activities as required including building demo and proof of concept solutions for various client presentations;
- Work on the creation of Dynamics 365 solutions and industry templates;
- Meet and exceed customer expectations of business knowledge, skills and behaviour;
- Identify business/project/support risks and mitigate or communicate as necessary;
- Communicate progress updates to relevant parties both formally and informally;
- Support practice development activities such as defining and configuring industry specific solutions;
- A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management
- In all activities, ensure timely completion of internal processes and mandatory training;
- Work on own initiative and with minimal support if needed;
- Carry out additional duties as may occur from time to time as instructed and agreed by the management team;
- Always represent our client’s Microsoft Business Solutions team in a professional and positive manner.
- Have awareness of product roadmap and the content of future releases of D365FO
- Demonstrate awareness around upselling and company capabilities
- The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
Benefits
- Competitive salary
- Allowances
- Business travel allowances
- Certifications
- Private insurance
- Medical insurance for you and your family
