This role is kingpin to our client’s customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm.
Requirements
- Confident in abilities and can demonstrate this in front of the client
- Works independently as well as in a team environment
- Acts with professional demeanour
- Manages time and multiple tasks accordingly
- Thinks clearly and calmly under pressure
- Solves complex problems with creative solutions
- Places emphasis on client satisfaction
- Desires to constantly assess and incorporate new technologies and software into their skillset
- Promotes the Values of our company
- Good communication skills
- A University graduate with relevant degree within a computing or business discipline;
- Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable;
- Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
- Minimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must;
- At least 5-6 end to end large scale implementations with D365 CE (or lower versions);
- Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service;
- Strong exposure to presales;
- Conducting interviews to hire talent;
- Mentoring juniors;
- Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI);
- Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions;
- Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
- Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes
- A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals;
- A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution;
- Experience of consultancy roles in software delivery
- Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies;
- Adept at Business Requirement Analysis;
- The ability to see the greater picture and suggest solutions both within and outside the current implementation;
- Project documentation experience especially for work packages to be implemented by offshore teams;
- Business process mapping, modelling and documentation knowledge.
Benefits
- Allowances
- Business travel allowances
- Certifications
- Private insurance
- Medical insurance
