ITSM Process Consultant
Blackapple Solutions LLCLondon, England, United Kingdom
Posted February 23, 2016
Full Time
About the Company
Blackapple Solutions Ltd is an internationally renowned Systems Integration Company that provides best-in-class technology consulting and services across the globe.
Job Description
Blackapple Solutions Ltd is looking for an ITSM Process Consultant to implement ITSM processes as per ITIL 2011 best practices, handle end-to-end ITSM implementation, and provide guidance and support to delivery teams.
Requirements
- Experience in implementing ITSM Processes as per ITIL 2011 best practices
- Capable of handling end to end ITSM implementation
- Provide guidance and support to delivery teams in implementing and improving service management processes
- Define process KPI's and metrics to monitor and manage process performance
- Conduct process maturity assessments/ gap analysis as per ITIL / ISO 20000 best practices and prepare management reports
- Align IT service management processes as per customer needs and industry leading practices
- Participate in internal audits
- Aware of various service management tools like BMC Remedy, ServiceNow, HP Serviced manager etc.
- ITIL certified at intermediate level (minimum SO, ST and SD), ITIL Expert preferred
- ISO 20000 Implementer / Practitioner certified
- 10+ years of experience in IT Service Management
- Effective communicator and excellent presentation skills