Technical Success Specialist
BlackCloakUnited States
Posted March 6, 2026
55000 - 70000 USD
Full Time
About the Company
BlackCloak is a leader in Digital Executive Protection, offering comprehensive cybersecurity and privacy solutions for corporate executives and high-net-worth individuals. Their award-winning Concierge Cybersecurity & Privacy Platform safeguards against cyber threats originating from personal lives, preventing lateral attacks on organizations while protecting at-risk individuals from identity theft, fraud, and reputation damage. BlackCloak's unique approach integrates online privacy protection, device security, and incident response to provide a holistic defense strategy.
Job Description
BlackCloak is seeking a Technical Success Specialist to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances.
Requirements
- Approximately 2 years of experience in a technical support, customer success, or IT help desk role (or a combination of these)
- Experience in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is highly desirable
- Exceptional verbal and written communication skills are mandatory, with the ability to interface effectively with clients and resolve issues via phone and/or email
Benefits
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents
- Health Savings Account with company contribution for eligible medical plans
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend
