Client Service and Support, Analyst

The Client Service Analyst role delivers high-quality, timely, and accurate service to institutional and intermediary clients by managing client, consultant, third-party, and internal stakeholder requests across reporting, audits, due diligence, trade reconciliation, and digital service channels.

Requirements

• Understand end to end client support process, coordinating with internal and external teams to resolve client enquiries
• Ensure timely and accurate responses to high volume service activities
• Provide oversight of all client user provisioning and ensuring data accuracy
• Delivering a world-class client experience via front-line client service to clients and related third parties and responding to client queries via email and phone using Aladdin technology
• Build relationships and collaborate closely with internal partners to ensure seamless delivery of service
• Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution
• Contribute ideas for continuous improvement, standardization, and scalability of client service operations
• Proactively communicate potential issues

Benefits

• Strong retirement plan
• Tuition reimbursement
• Comprehensive healthcare
• Flexible Time Off (FTO)
• Support for working parents