Relationship Manager - Client Service Associate
BlackRockFrankfurt, Hesse, Germany
Posted March 11, 2026
Full Time
About the Company
BlackRock is a global investment management company that helps clients achieve financial well-being.
Job Description
Client Experience Management (CEM) at BlackRock seeks a Relationship Manager - Client Service Associate to deliver exceptional client experience, build trusted relationships, and drive client-centric service model innovation.
Requirements
- Post-sales client relationship management
- Owning client queries and delegating to internal teams
- Understanding clients' needs and liaising with internal teams and third-party service providers
- Reviewing own service performance and achieving excellent results in client satisfaction surveys
- Handling client complaints and coordinating the onboarding of clients and client change activities
- Facilitating diagnosis of complex client service issues and driving continuous improvement in BlackRock's service offering
Benefits
- Retirement investment and tools
- Education reimbursement
- Comprehensive resources for physical health and emotional well-being
- Family support programs
- Flexible Time Off (FTO)
