Online Casino Operations Manager

Blitzed is a new crypto casino launching in Q2-2026. We’re building it from zero with no corporate drag, no legacy issues, and no fear of doing things differently.

Requirements

• Own and manage the day-to-day operational running of the online casino
• Oversee game operations, including game launches, configuration, RTP settings, limits, and availability
• Monitor casino performance metrics (GGR, hold, player behaviour, anomalies)
• Manage player operational issues including escalations, disputes, and edge-case scenarios
• Oversee payments and withdrawals, ensuring smooth processing and rapid issue resolution
• Work closely with Risk/Fraud tools to detect abuse, bonus exploitation, and suspicious activity
• Ensure correct implementation and monitoring of promotions, bonuses, and campaigns
• Coordinate with Customer Support to ensure fast, consistent player resolution
• Act as the main operational point of contact with whitelabel/platform providers and key vendors
• Support onboarding of new tools, providers, and operational workflows
• Maintain clear operational documentation, SOPs, and internal controls
• Identify inefficiencies, risks, or revenue leakage and fix them early
• Support compliance requirements relevant to operations (exclusions, limits, responsible play tooling)
• Continuously improve operational processes as the business scales

Benefits

• £55,000- £65,000 salary per annum, depending on experience
• Fully remote working policy
• Company bonus scheme
• Working from home budgets
• Generous holiday entitlement of 25 days (plus bank & public holidays), with an additional day added for every year worked, up to a maximum of 30 days