Onboarding Project Manager

We're looking for an Onboarding Project Manager to lead the technical onboarding and activation of new merchants, delivering a seamless, scalable, and high-quality onboarding experience. The role is pivotal to Square's upmarket growth strategy and to shaping the enterprise seller experience from initial solution design through activation.

Requirements

• 6+ years of experience in a customer-facing role, including 4+ years of experience in project management, implementation, or onboarding
• Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources
• Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely
• Working knowledge of project management methodologies, tools, and best practices
• Experience in the POS, payments, or broader technology industry
• Bonus: Working knowledge of RESTful API, including understanding API documentation and integration concepts
• Bonus: Spanish or French Fluency

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning