Associate Software Engineer (Content Support)

Bloomreach is building the world’s premier agentic platform for personalization. We're seeking a L1 support engineer for the Bloomreach content support team, working on the Content Paas module of the Bloomreach Experience (BRX).

Requirements

• Incident Management & Customer Support
• Monitoring
• Communication and coordination
• Problem solving and troubleshooting
• Experience with ticketing tools like JIRA, Zendesk, etc.
• Knowledge of core Java coding and common Java libraries
• Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards
• Experience with Java framework like Spring
• Front end Technologies (Angular / React)
• Service-oriented architecture, cloud technologies, and Docker (Container technologies)

Benefits

• Flexible working hours
• Virtual-first work setup
• Company events to experience the global spirit of the company
• 5 paid days off to volunteer
• Professional education budget of $1,500 per year
• Employee Assistance Program with counselors
• Subscription to Calm - sleep and meditation app
• DisConnect' days with one additional day off each quarter
• Sports, yoga, and meditation opportunities
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Company performance bonus
• Employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• Reward & celebrate work anniversaries - Bloomversaries!