Customer Success Manager, Manager

BlueCat is a leader in Adaptive DNS and network automation, trusted by some of the world's most innovative enterprises. We are seeking a Manager, Customer Success to lead and manage a team of Customer Success Managers, driving strategy, inspiring teams, and elevating the customer journey across our portfolio.

Requirements

• Directly lead and manage a team of Customer Success Managers and be accountable for their performance, development, and overall impact across the customer lifecycle
• Set the strategic direction for the team, ensure consistent execution of customer success initiatives, and drive measurable outcomes across retention, adoption, expansion, and long term customer value
• Oversee departmental operations, manage performance and resource allocation, and build a culture rooted in accountability, collaboration, and customer advocacy

Benefits

• Comprehensive benefits
• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program