Customer Success Engineer - Pharma Labs

The Customer Success Engineer role at Bluecrux involves serving as a trusted advisor to pharma and biotech companies, guiding them through adoption, optimization, and long-term strategic collaboration with Binocs. The role demands technical proficiency and ownership, requiring a strong analytical skills and the ability to derive actionable insights from data. The ideal candidate is a natural problem-solver and relationship-builder who thrives in dynamic environments and has experience in SaaS roles, consulting, customer success, implementation, or sales.

Requirements

• Minimum of 3 years of experience in SaaS roles, including consulting, customer success, implementation, or sales.
• Proven ability to lead structured discussions and unpack complex customer needs.
• Experience building tailored solutions or dataflows that meet customer needs.
• Exceptional verbal and written communication skills.
• Strong analytical skills and the ability to derive actionable insights from data.
• Familiarity with laboratory environments, supply chains, or related domains is a strong plus.
• Master's degree required; a background in business or bioengineering is a strong advantage.
• Fluency in English and French is required; additional languages are a bonus.

Benefits

• Competitive salary, including a bonus.
• Electric company car with convenient charging options.