At Blueground, our vision is to make people feel at home wherever they choose to live. We're looking for an Operations Lead to join our fast-growing San Francisco, CA team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests.
Requirements
- Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins.
- Serve as Blueground’s operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues.
- Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards.
- Supervise and oversee the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties.
- Perform housekeeping duties to ensure the apartments are fully prepared in a single visit to welcome our guests.
- Experience in developing and implementing procedures.
- Oversee and ensure the high standards of cleanliness and presentation of apartments.
- Maintain and drive Blueground’s corporate vans.
- Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met.
- Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos.
- Gather and upload property-related information onto Blueground’s internal platform.
- Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team.
- Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs
Benefits
- Competitive salary and annual performance bonus ($65,000 - $74,000 with up to 15% performance bonus)
- Handheld device stipend
- Flexible PTO
- Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
- 401k retirement plan
- Paid maternity/parental leave benefits for new parents
- Complimentary accommodation in Blueground locations.