Operations Lead - San Francisco

At Blueground, our vision is to make people feel at home wherever they choose to live. We're looking for an Operations Lead to join our fast-growing San Francisco, CA team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests.

Requirements

• Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins.
• Serve as Blueground’s operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues.
• Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards.
• Supervise and oversee the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties.
• Perform housekeeping duties to ensure the apartments are fully prepared in a single visit to welcome our guests.
• Experience in developing and implementing procedures.
• Oversee and ensure the high standards of cleanliness and presentation of apartments.
• Maintain and drive Blueground’s corporate vans.
• Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met.
• Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos.
• Gather and upload property-related information onto Blueground’s internal platform.
• Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team.
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs

Benefits

• Competitive salary and annual performance bonus ($65,000 - $74,000 with up to 15% performance bonus)
• Handheld device stipend
• Flexible PTO
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations.