Service Designer
BluePearl Pet HospitalJohannesburg, Gauteng, South Africa
Posted December 10, 2025
Full Time
About the Company
BluePearl Pet Hospital operates a nationwide network of veterinary hospitals, many of which are open 24 hours a day, offering comprehensive specialty and emergency care for pets. The practice leverages cutting‑edge technology and human‑grade treatment modalities across a full spectrum of services—including cardiology, oncology, neurology, dentistry, and integrative medicine—to deliver the highest standard of care for animals of all species. BluePearl’s distinctive approach blends scientific innovation with a core philosophy of kindness, emphasizing the human‑animal bond and a commitment to sustainable veterinary excellence. The organization fosters a collaborative culture guided by principles of quality, responsibility, mutuality, efficiency, and freedom, ensuring that every patient receives individualized, compassionate care.
Job Description
Develops and improves the service experience of customers through design thinking and user-centered design principles, analyzing customer needs and feedback to identify areas for improvement and creating innovative solutions to meet those needs.