Support Operations Coordinator

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. We help organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

Requirements

• Experience in an operational, administrative, or back-office support role within a fast-paced environment
• Demonstrated ability to manage queues, triage work, and make accurate routing decisions under time constraints
• Strong understanding of SLA-driven operations and risk management principles
• Excellent written and verbal communication skills, with the ability to convey urgency and clarity to varied stakeholders
• Proven ability to work across time zones, regions, and cross-functional teams
• Strong organizational skills and attention to detail, with the ability to manage multiple concurrent priorities
• Comfort using case management, ticketing, collaboration, and reporting tools
• Ability to follow defined processes while exercising sound judgment in ambiguous situations

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development