Customer Service Representative

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.

Requirements

• Provides advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO
• Supports customer requests for banking services, including handling transactions and customer inquiries
• Escalates complex or unresolved customer situations to managers as required
• Contributes to meeting branch business results and the customer experience
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU)
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans