Associate, Client Processing Representative II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Requirements

• Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters.
• Serves as the primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients.
• Participates in processing update to client accounts and company records to ensure they are managed correctly and in a timely manner.
• Provides support to business and technology managers.
• Handles complex client inquiries and requests.
• Identifies, investigates and resolves escalated and/or complex problems in client accounts or company records.
• Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
• Trains staff in technical tools and skills as well as specific internal or external client support activities to maximize their contribution to the team and ensure compliance with company policies and industry regulations.
• May be responsible for allocating and checking work of other team members.
• May be responsible for specific supervisory review and approval actions.
• Supports the achievement of team objectives.

Benefits

• Competitive compensation
• Benefits and wellbeing programs
• Flexible global resources and tools
• Generous paid leaves
• Paid volunteer time