Associate, Shareholder Services I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. We’re seeking a future team member for the role of Specialist, Complaints to join our UK Transfer Agency team in Manchester, UK.

Requirements

• Investigate and resolve complaints received for our clients
• Ensure all work is processed in line with clients’ regulatory requirements
• Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement

Benefits

• Generous paid leaves, including paid volunteer time
• Competitive compensation, benefits, and wellbeing programs