Desktop Support Engineer
Boardroom AppointmentsGqeberha / Port Elizabeth, Eastern Cape, South Africa
Posted March 23, 2026
Full Time
About the Company
Boardroom Appointments is a global staffing and HR consultancy founded in 1989, serving clients across Africa, EMEA, the Americas and Europe with recruitment, contract and temporary staffing, training and expatriate mobility solutions. The firm’s industry‑specific divisions cover sectors from FMCG, finance and manufacturing to oil & gas, healthcare, IT, logistics and renewable energy, enabling precise talent matching for complex business needs. Leveraging a worldwide candidate database and a team of seasoned recruiters, Boardroom delivers end‑to‑end human capital services—including executive search, payroll outsourcing, people analytics and workforce management—tailored to each client’s strategic goals. Its enduring reputation stems from a commitment to quality, long‑term relationships and a passion for delivering flawless, customized talent solutions.
Job Description
An established IT solutions provider is seeking an experienced and customer-focused Desktop Support Engineer to join their technical operations team.
Requirements
- Take ownership of customer requests and proactively manage technical issues.
- Ensure all service requests meet or exceed contractual Service Level Agreements (SLAs).
- Provide onsite and remote desktop support for customer environments.
- Perform diagnostic testing, troubleshooting, and incident management.
- Deliver advanced desktop diagnostics and implement routine change requests.
- Liaise with internal teams, vendors, and suppliers where required.
- Create and review knowledge base articles to support first-call resolution (FCR).
- Assist with implementation of customer and internal support projects.
- Update customers regularly on progress and ensure high service satisfaction.
- Adhere to ISO 27001 and 20000 compliance standards.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
