Senior Service Designer

As a Senior Service Designer, you'll work on designing brand identity and visual identities, planning new features or changes to existing functionality, and redesigning entire platforms. You should have at least 2 years experience designing user interfaces for websites or mobile apps and some knowledge of responsive design principles.

Requirements

• Plan and manage the design research activities collaboratively with the team
• Plan and execute system mapping, customer journeys, scenarios and service specifications
• Analyse research data identifying and generating meaningful insights and behavioural patterns
• Facilitate workshops with heterogeneous groups of clients and stakeholders
• Define and structure deliverables consistent with project goals
• Create presentations and design strategy documentations
• Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules
• Collaborate with product owners and leaders to design solutions and strategic propositions
• Assembles relevant information from the customer, market research, and other subject matter experts to define design specifications and designs for the brand and products
• Works closely with marketing, sales, and product management to define the visual look and feel of the digital experience
• Performs QA testing on new digital assets
• Oversees the process of User Research and defining high-level tasks and workflows for customer acquisition and service delivery processes