Tier 2 Customer Care Technician
BoingoFrisco, Texas, United States
Posted January 14, 2026
Full Time
About the Company
Boingo Wireless, Inc. simplifies complex wireless challenges to connect people, business and things.
Job Description
Join our fun and dynamic team as a Tier 2 Customer Care Technician at Boingo Wireless. We're looking for a sharp and warm-hearted problem solver to join our team. The role is Saturday and Sunday only, 16-hours per week, and requires a positive attitude, top-notch communication skills, and a solid understanding of Wi-Fi and wireless networks.
Requirements
- Work Autonomously
- Customer Support
- Technical Troubleshooting
- Networking Knowledge
- Tech Savvy
- Protocol Proficiency
- Eager Learner
- Customer Service
- Documentation
- Ticket Management
- Adaptability
- Communication Skills
- Flexible Schedule
- Field Engineer Coordination
- Customer Service Excellence
- Tech Savvy
- Hands-On Experience
- Problem Solving
- Device Troubleshooting
- Ticket Management
- Data Analysis
- Detailed Documentation
- Cross-Functional Collaboration
- Escalation Handling
- Hardware and Software Expertise
- Team Coordination
- Results-Oriented
- Microsoft Office Proficiency
- Policy Adherence
- Quick Learner
- Flexible Schedule
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
