Senior Technical Support Advocate

Boldr is seeking a Senior Technical Support Advocate to provide expert technical troubleshooting, feature explanation, and best practice guidance in a fast-paced, high-volume environment.

Requirements

• 2+ years of experience with high volume product support, preferably in a second tier or escalated support team
• Demonstrated ability to thrive in fast-paced, reactive situations
• Strong user empathy and understanding of the lifecycle of a support case
• Crisp but kind written communication skills and deep attention to detail
• Experience supporting SaaS products
• General knowledge of how web-based and mobile applications work
• Proficiency in CRM software and customer service platforms
• Strong knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Ability to quickly learn and navigate new technology, systems, and applications

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship