Network Technician

Boldyn Networks is seeking a Network Technician to provide exceptional service to customers, working with Apogee to address end-user and network escalations, and collaborating with local network partners to address escalated issues. The ideal candidate will have experience with commercial-grade networking equipment, certifications such as Net+, and 2-3 years of help desk or technical support experience.

Requirements

• Providing exceptional service to customers
• Working with Apogee to address end-user and network escalations
• Collaborating with local network partners to address escalated issues
• Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
• Tracking and updating escalation tickets
• Generating reports as required
• Attending training events as required
• Other documentation and administrative duties as requested

Benefits

• Competitive benefit packages
• Thousands of LinkedIn Learning courses
• Flexible working opportunities
• Maternity and Paternity leave
• Peer recognition program
• Career development programs