Director Customer Experience
BonnellGeorgia, United States
Posted February 18, 2026
Full Time
About the Company
Bonnell Aluminum is a leading manufacturer of custom fabricated and finished aluminum extrusions, serving the building and construction, and industrial sectors for over half a century. With facilities across multiple states, Bonnell offers a range of services including custom, large diameter, anodized, painted, thermal barrier assemblies, and fabricated aluminum extrusions. The company's commitment to customer excellence and unmatched extrusion capabilities distinguishes it in the industry.
Job Description
We are seeking a Director of Customer Experience to join our team at Bonnell Aluminum. This role is responsible for leading the Customer Experience teams, directing Customer Experience strategy and execution, and driving operational and customer experience excellence.
Requirements
- Minimum 10+ years of experience in commercial roles with a preference for knowledge and/or experience with Customer Service, Customer Success, Sales, Operations, or equivalent.
- Demonstrated steady progression of scope of responsibilities with a minimum of 7 years in a management position.
- Minimum university education required, plus requisite years of experience. Master / MBA preferred.
- Ability to lead leaders, with proven cross-functional collaboration and escalation management techniques.
- Demonstrated success in managing complex, cross-functional projects, and initiatives.
- Ability to participate and contribute to meetings with Company Executives, and present to large audiences.
Benefits
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Generous Paid Time Off
- Tuition Reimbursement
- Relocation Assistance
