Boomi is seeking a Scaled Customer Success Manager to help customers accelerate their time to value and expand their relationships with the company. The role is based in Vancouver and involves working with a large portfolio of customers to launch and drive adoption of Boomi's platform.
Requirements
- Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements
- Identify, design, and achieve the customer's goals in a short-term relationship
- Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
- Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task
- Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
- Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention
- Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts
Benefits
- On Target Earnings (OTE) ranges from $110,000 - $137,000 CAD annually
- Flexible work arrangement (3 days in-office, 2 days remote)