Scaled Customer Success Manager (Vancouver Hybrid)

Boomi is seeking a Scaled Customer Success Manager to help customers accelerate their time to value and expand their relationships with the company. The role is based in Vancouver and involves working with a large portfolio of customers to launch and drive adoption of Boomi's platform.

Requirements

• Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements
• Identify, design, and achieve the customer's goals in a short-term relationship
• Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
• Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task
• Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
• Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention
• Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts

Benefits

• On Target Earnings (OTE) ranges from $110,000 - $137,000 CAD annually
• Flexible work arrangement (3 days in-office, 2 days remote)