Customer Svc Specialist

Provide customer service through direct interaction, investigate and communicate resolutions for shipment errors, and create export shipping documents through external systems.

Requirements

• Set up standard, rush, forecast, and promotional orders
• Provide customers with shipment tracking updates and estimated delivery times
• Investigate and communicate resolutions for shipment errors
• Create export shipping documents through external systems
• Maintain order cut-off timing in coordination with business units
• Develop strong knowledge of company products, programs, and systems used to manage customer accounts

Benefits

• Equal Opportunity Employer
• Providing reasonable accommodations to qualified individuals with disabilities