Provide customer service through direct interaction, investigate and communicate resolutions for shipment errors, and create export shipping documents through external systems.
Requirements
- Set up standard, rush, forecast, and promotional orders
- Provide customers with shipment tracking updates and estimated delivery times
- Investigate and communicate resolutions for shipment errors
- Create export shipping documents through external systems
- Maintain order cut-off timing in coordination with business units
- Develop strong knowledge of company products, programs, and systems used to manage customer accounts
Benefits
- Equal Opportunity Employer
- Providing reasonable accommodations to qualified individuals with disabilities