Area Manager - First Mile

Area Manager for First Mile will oversee and manage the initial phase of the shipping process, ensuring efficient collection and processing of reverse parcels.

Requirements

• Operational Management: Oversee daily operations in the First Mile segment, ensuring timely collection and processing of packages.
• Team Leadership: Lead, mentor, and develop a team to achieve performance targets; Conduct regular training to enhance skills.
• Performance Analysis: Monitor key performance indicators (PSR, Return Promise, Lost, Exceeded Return) to assess effectiveness and implement improvements as necessary.
• Process Optimization: Identify areas for process enhancement to maximize efficiency and reduce costs.
• Merchant Relationship Management: Build strong relationships with merchants to ensure a high level of customer satisfaction and address any issues promptly.
• Budget Management: Prepare and manage budgets for the area to achieve the FM cost, ensuring effective allocation of resources.
• Collaboration: Work closely with other departments, such as Account Management, customer service and Fleet.