CCTV - Ticketing Agent

Bosta is an overnight delivery provider for E-commerce companies in Egypt. The CCTV - Ticketing Agent will be responsible for managing CCTV systems, taking care of requests, reporting issues, and performing monthly hub visits.

Requirements

• Knowledge of complaint management principles, techniques, and best practices.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and internal stakeholders.
• Strong problem-solving and decision-making abilities, with a customer-centric approach.