Senior Operations Manager

Bottomline is a global leader in business payments and cash management. The Operations Manager will serve as the senior onsite leader for Paymode and Nexus customer support teams. The role ensures operational readiness, training quality, service consistency, and cross functional coordination across India based support operations, facilities, IT and HR partners.

Requirements

• Strong contact center operations experience
• Proven leadership presence
• Deep understanding of training and QA frameworks
• Ability to move teams toward consistent execution

Benefits

• Equal opportunity employer
• Inclusive and open environment