Revenue Enablement Manager

Boulevard is seeking a dynamic and experienced Revenue Enablement Manager to join its team. The role will play a crucial role in equipping Customer Support teams with knowledge, tools, and resources to deliver exceptional customer outcomes.

Requirements

• 3+ years in Revenue Enablement, Support Enablement, Support Operations, or similar roles in a B2B SaaS environment
• Direct experience working with or within a Customer Support organization
• Demonstrated success improving KPIs such as CSAT, resolution time, FCR, QA scores, or support productivity
• Strong understanding of AI tools and automation in customer-facing workflows
• Experience implementing or optimizing knowledge management systems
• Analytical mindset with the ability to translate data into actionable enablement programs
• Exceptional written and verbal communication skills
• Strong facilitation and training experience
• Proven ability to influence cross-functional stakeholders
• Highly organized with strong project management capabilities

Benefits

• 401(k) match
• Dental, medical, vision, and life insurance
• Flexible vacation day policy
• Fully remote work option with a work from home stipend every month
• Family planning resources and specialized support programs
• Equity: get ahead on the ground floor and grow with Boulevard
• Boulevard Bucks Learning and Development program