Customer Service Administrator - Auto Body

The Customer Service Administrator provides an exceptional customer experience while completing administrative tasks, working with team members to achieve repair facilities' KPIs. Key responsibilities include managing rental vehicles and towing requests, communicating with customers and insurance claims personnel, and reconciling repair orders. The role requires a high school diploma or equivalent, a minimum of one year of previous experience in a similar customer service role, and strong knowledge of Google platform and Microsoft Office.

Requirements

• Ensure consistent execution of WOW plan
• Provide positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• Communicate updates with Customers & Insurance claims personnel
• Manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store’s Accounts Receivable

Benefits

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership