Front Office Support

Glass America is seeking a Customer Service Representative to join their shop operations team. The ideal candidate will have a sense of urgency, excellent communication skills, and the ability to handle a high volume of phone calls and emails.

Requirements

• Professionally handle customer interactions and general inquiries
• Maintain regular communication with Auto Glass Technicians
• Utilize software to make notes and update customer records
• Follow a step-by-step process to provide quotes
• Take proactive actions to meet shop production goals
• Pivot to provide additional assistance to the dispatch/parts team

Benefits

• 80 hours of accrued paid time off annually
• 80 hours of paid parental leave
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Free prescription or non prescription safety glasses each year