Manager Customer Support & Service Excellence
BrainlabMunich, Bavaria, Germany
Posted March 12, 2026
Full Time
About the Company
Snke is a healthtech company transforming healthcare with scalable, data-driven innovation powered by AI and big data analytics.
Job Description
As the Manager Customer Support & Service Excellence at Snke, you'll build and lead the service and support function, shaping how we support hospitals and clinical societies with empathy, precision, and technical excellence.
Requirements
- Background in technology or business through studies or vocational training
- Several years of experience in technical or IT support with first leadership responsibilities
- Strong digital mindset and excitement for building systems from scratch
- Clear communicator with a solution-oriented approach and a passion for service
- Fluent in German, confident in English
Benefits
- 30 vacation days
- December 24th and December 31st as additional vacation days
- Flexible working hours
- Hybrid work model within Germany
- Bike leasing
- Parking garage and secure underground bike storage
- Subsidized company restaurant and in-house café
- Urban Sports Club membership with employer contribution
- Regular after-work, team, and company events
