CRM Team Lead

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. We are looking for a detail-oriented and proactive leader to join our CRM team.

Requirements

• Leading and managing a team of CRM Executives
• Hands-on execution of CRM campaigns within internal systems
• Mentoring, onboarding, and developing team members
• Maintaining and improving team processes, documentation, and quality standards
• Identifying errors, bottlenecks, and inconsistencies, and proactively collaborating with managers and adjacent teams
• Working with Google Docs and Sheets to organize, track, and report on team performance
• Tracking team KPIs and reporting results to the CRM Manager / Head of CRM
• Driving process optimization and automation initiatives to improve team efficiency and reduce manual errors
• Acting as the main point of contact between Executives and stakeholders

Benefits

• Learning and development opportunities
• Competitive salary package
• Global coverage health insurance
• 24 working days of annual vacation
• Additional paid sick days
• Transport compensation
• Team building activities