Developer Support Engineer
Braintrust DataLondon, England, United Kingdom • San Francisco, California, United States
Posted November 3, 2025
Full Time
About the Company
Braintrust is the AI observability platform that gives builders the visibility to understand how AI behaves in production and the tools to improve it.
Job Description
Braintrust is looking for Developer Support Engineers who are obsessed with helping developers overcome challenging technical blockers. This role involves troubleshooting issues, identifying workarounds, and documenting findings to help future developers move faster.
Requirements
- 3-8+ years of experience supporting developer-facing products
- Can write, debug, and reason through Python and/or TypeScript codebases
- Comfortable learning and reasoning about APIs, SDKs, and developer tools quickly
- Take personal ownership of technical problems and follow through until customers are unblocked
- Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues
Benefits
- Medical, dental, and vision insurance
- Daily lunch, snacks, and beverages
- Flexible time off
- Competitive salary and equity
- AI Stipend
