Customer Success Associate - 6 Months Contract
Branch InternationalMumbai, Maharashtra, India
Posted January 8, 2026
Full Time
About the Company
Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa, using alternative data to reach millions of people that are largely excluded from the financial sector.
Job Description
Branch is a leading AI-based lending fintech looking for a Customer Success Associate to join their team. The role will focus on customer service, loan review, and other administrative tasks. Ideal candidates will be highly entrepreneurial and proactive, with excellent communication skills and a passion for the company's mission.
Requirements
- 1-4 years of previous job experience in customer service primarily via calling
- Proficient in Hindi and English communication
- Passionate about our mission and our customers
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Driven by data and highly analytical, good understanding of excel preferred
Benefits
- Mission-driven, fast-paced and entrepreneurial environment
- Competitive salary and equity package
- A collaborative and flat company culture
- Fully-paid Group Medical Insurance for you
- Maternity leave
- Team meals and social events- Virtual and In-person
