Enterprise Account Manager - MarTech / AdTech, EMEA

At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. We are looking for a driven individual with great business acumen, strong customer facing expertise, and experience in the AdTech / MarTech space to join our team as an Enterprise Account Manager.

Requirements

• 4+ years of professional experience in Customer Success or Account Management.
• 2+ years of professional experience in the AdTech / MarTech space working with commercial & enterprise clients.
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams.
• Experience supporting customers with cloud-based SaaS solutions.
• Problem-solving skills around business and technical product questions.
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption.
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.).
• Ability to navigate in the grey and have a growth mindset.
• Excellent written and verbal communication skills.
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
• Nice to have: French Speaking, Professional experience working with strategic clients.

Benefits

• Comprehensive benefits package
• Paid time off
• Retirement planning options
• Health and wellness programs