At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. We are looking for a driven individual with great business acumen, strong customer facing expertise, and experience in the AdTech / MarTech space to join our team as an Enterprise Account Manager.
Requirements
- 4+ years of professional experience in Customer Success or Account Management.
- 2+ years of professional experience in the AdTech / MarTech space working with commercial & enterprise clients.
- Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams.
- Experience supporting customers with cloud-based SaaS solutions.
- Problem-solving skills around business and technical product questions.
- Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption.
- Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
- A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.).
- Ability to navigate in the grey and have a growth mindset.
- Excellent written and verbal communication skills.
- Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
- Nice to have: French Speaking, Professional experience working with strategic clients.
Benefits
- Comprehensive benefits package
- Paid time off
- Retirement planning options
- Health and wellness programs