Customer Service Assistant

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Requirements

• Receive and resolve, within established guidelines, customer issues, questions and concerns.
• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
• Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
• Download, distribute, and answer all customer questions received via email.
• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
• Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
• Perform other duties and responsibilities as required or requested by management.
• Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid holidays
• Life insurance