Technical Account Manager

Braze is seeking a Technical Account Manager to own the ongoing technical relationship with customers in their portfolio, collaborating with the Customer Success and account teams. The role requires 3-5 years of client-facing experience as a TAM or in a related technical area, and 3+ years of technical experience in managing complex customer environments.

Requirements

• 3-5 years client-facing experience as a TAM or in a related technical area
• 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
• Excellent communication skills, written and verbal, with the ability to take complex technical ideas and translate them to non-technical stakeholders
• Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve problems

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®