Technical Support Specialist

Braze seeks a Technical Support Specialist to be a vital member of their Global Customer Support organization. The successful candidate will serve as a trusted product expert, primary point of contact for inbound questions, and owner of complex technical cases. The role requires 2-3 years of experience supporting technical products, proficiency in case management tools, and domain knowledge of SaaS, Mobile Technology, APIs, and/or Marketing Automation.

Requirements

• Owning customer inquiries end-to-end
• Becoming a trusted product expert
• Driving increased product adoption
• Collaborating with cross-functional teams
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption
• Contributing to process improvements and internal enablement

Benefits

• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community
• Employee Resource Groups
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®