Consumer Advocate, Transition

Consumer Advocate, Transition provides guidance and support to clients through the move-in process into permanent housing. The role builds relationships with clients by utilizing motivational interviewing and their lived experience to support, encourage, and assist clients towards obtaining housing.

Requirements

• Provide support to ensure clients are prepared for the housing process by conducting mock interviews
• Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections
• Escort clients to housing interviews and viewings
• Provide clients with support on move-in day into permanent housing, ensuring client is safe, secure, and has the necessary items
• Maintain records in compliance with agency standards and those of City, State, and Federal agencies