Customer Service Rep/Agent with Bulgarian and English
BridgestoneGreater Poland Voivodeship, Poland
Posted February 9, 2026
Full Time
About the Company
Bridgestone EMEA is the European, Middle Eastern, and African Strategic Business Unit of Bridgestone Corporation, a global leader in premium tyres and sustainable mobility solutions. With operations across 35 countries, including 13 tyre plants and a major R&D center, Bridgestone offers a diverse portfolio of products and services. The company's vision is to deliver social and customer value through its Bridgestone E8 Commitment, focusing on areas such as energy, ecology, efficiency, and empowerment.
Job Description
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
Requirements
- Record and process custom/special orders and coordinate with relevant teams
- Respond promptly to escalated customer issues and ensure resolution
- Act as first point of contact for customer queries and complaints
- Provide advanced product/service information and support fitment inquiries
- Follow sales and channel dynamics to provide tailored suggestions to customers
- Build strong customer relationships and adopt customized strategies
- Collaborate with cross-functional teams to resolve issues and improve processes
- Participate in regional meetings and share feedback from stakeholders