Technical Customer Service Specialist

Technical Customer Service Specialist for Ferris Commercial Mower products, responsible for resolving complex technical service requests, communicating with internal and external partners, and providing guidance and training to internal customer service representatives.

Requirements

• High school diploma or equivalent required; Associate's Degree or higher preferred
• Minimum of three years of experience in a troubleshooting and/or repair capacity
• Customer or technical support experience
• Proficient computer skills - including the ability to learn and use various software (email, word processing, spreadsheets) and CRM systems
• Engine powered product service industry experience preferred