Technical Customer Service Specialist

Technical Customer Service Specialist role performing complicated technical service functions for Ferris Commercial Mower products, including resolving complex requests, questions, and concerns via phone, email, and other technologies.

Requirements

• High school diploma or equivalent required; Associate's Degree or higher preferred
• Minimum of three years of experience in a troubleshooting and/or repair capacity
• Customer or technical support experience
• Proficient computer skills - including the ability to learn and use various software (email, word processing, spreadsheets) and CRM systems
• Engine powered product service industry experience preferred
• Strong written and verbal communication skills
• Strong problem resolution skills
• Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment
• Excellent customer service skills
• Ability to convey technical information to customers and dealers in an easy to understand manner
• Fluent in English and primary language used in area of responsibility and/or location

Benefits

• Equal employment opportunity policy
• Affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans