Bright Vision Technologies is a forward-thinking software development company seeking a skilled ServiceNow Architect to join their dynamic team and contribute to their mission of transforming business processes through technology.
Requirements
- Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.
- Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
- Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
- Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
- Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
- Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.
- Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time.
- Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.
- Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically.
- Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs.
- Mentor developers, admins, and tech leads on ServiceNow best practices.
- Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.
- Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.
- Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution.
Benefits
- Competitive base salary commensurate with experience, plus benefits.
