ServiceNow Architect

Bright Vision Technologies is seeking a ServiceNow Architect to lead the design, governance, and evolution of its ServiceNow platform across multiple domains. The ideal candidate has experience with ServiceNow at enterprise scale and can drive multi-year roadmaps, influencing engineering, business, and executive stakeholders.

Requirements

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
• Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.
• Lead major platform upgrades, release management cycles, and platform health initiatives.
• Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.
• Drive performance, scalability, and instance-health improvements across the platform.
• Partner with business stakeholders to translate process needs into ServiceNow capabilities.
• Mentor developers, admins, and tech leads on ServiceNow best practices.
• Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.

Benefits

• Competitive base salary
• Benefits