Customer Experience Manager
BrightreeUnited States
Posted February 25, 2026
45000 - 62000 USD
Full Time
About the Company
ResMed is shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent.
Job Description
The Customer Experience Manager will be a liaison between RCM Customers and the RCM Operations Teams. Responsibilities include building and fostering strong relationships with customers and business partners, performing monthly business analysis, and providing leadership and motivation to the Operations teams.
Requirements
- Passionate about customer service, with strong problem-solving skills
- Computer literate and proficient in using MS office programs
- Analytical Thinker: Ability to solve issues quickly and effectively through a methodical, systematic approach
- Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds
- The ability to work in a fast-paced environment
- Strong ethics and a high level of personal and professional integrity
- An effective communicator with strong oral, written, and persuasive skills
- Exceptional organizational skills with a high level of attention to detail and the ability to multitask
- Self-starter, results-driven, highly motivated, high energy
Benefits
- Comprehensive medical, vision, dental, and life
- AD&D, short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
